Refund policy

RETURNS AND REFUNDS

Custom-made products and products cut to specific measurements have no right of exchange or return. However, if you notice an error or any issue with your order, please contact us as soon as possible. Compensation will be agreed upon on a case-by-case basis.

Digital products (knitting patterns) are non-refundable.

Ready-made products have a 14-day right of exchange and return in accordance with consumer protection law. The buyer is responsible for return shipping costs unless the return is due to an error in the order, in which case the seller covers those costs.

Please note that failing to collect a parcel is not considered a return. Uncollected and returned parcels will incur a €15 handling fee.